FAQ
How will I know if my order is confirmed?
After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.
After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.
How can I track my delivery?
Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Hazelust is not responsible for lost or stolen packages.
Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Hazelust is not responsible for lost or stolen packages.
I’ve purchased the wrong size what can I do?
We do accept returns and exchanges for products purchased from us. Refer to our Returns & Exchanges policy.
I have a discount code, how do I use it?
Hazelust babes must input all discount codes at the time of checkout. Our system does not allow us to manually adjust any costs on orders that have already been placed, and it does not allow us to apply a discount code to a previous order.
We do accept returns and exchanges for products purchased from us. Refer to our Returns & Exchanges policy.
I have a discount code, how do I use it?
Hazelust babes must input all discount codes at the time of checkout. Our system does not allow us to manually adjust any costs on orders that have already been placed, and it does not allow us to apply a discount code to a previous order.
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed and has been shipped out.
I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
There is an item missing from my order?
We apologize for sending you an incomplete order. Please contact shophazelust@gmail.com and we will assist you as soon as possible.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact shophazelust@gmail.com with a snapshot of the product and packing slip/ invoice that was included with your order and we will assist you as soon as possible.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact shophazelust@gmail.com and we will assist you as soon as possible.
I have not received my parcel, what should I do?
Kindly check the status of your parcel via “Track your order” to find out why it might have been delayed. Once tracking information has been distributed Hazelust is not responsible for lost or stolen packages.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
There is an item missing from my order?
We apologize for sending you an incomplete order. Please contact shophazelust@gmail.com and we will assist you as soon as possible.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact shophazelust@gmail.com with a snapshot of the product and packing slip/ invoice that was included with your order and we will assist you as soon as possible.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact shophazelust@gmail.com and we will assist you as soon as possible.
I have not received my parcel, what should I do?
Kindly check the status of your parcel via “Track your order” to find out why it might have been delayed. Once tracking information has been distributed Hazelust is not responsible for lost or stolen packages.